Stop losing margin to damage and pricing deductions.
Natural HBA and personal-care brands ship fragile packaging and manage strict pricing programs. Damage claims, MAP charges, and new-item fees pile up fast. EasyOps turns each purchase order into a workspace that catches them.
Contest damage and concealed-shortage claims
Fragile HBA packaging draws damage deductions. EasyOps pairs each claim with the ASN and receiving record so you can contest concealed-damage charges instead of eating them.
Keep pricing and MAP charges honest
Personal-care brands run promotional and MAP programs where a mis-keyed cost becomes a deduction. We trace pricing charges to the deal sheet that governs them.
Recover new-item and slotting fees you already earned
New-item, slotting, and free-fill fees are negotiable and often mis-applied. EasyOps flags them against your agreement so nothing is charged twice.
Deductions this category sees
Illustrative examples of real KeHE/UNFI chargeback codes, each traced to its rule.
| Deduction | Detail | Amount | Verdict |
|---|---|---|---|
| Damage / concealed shortage | Reported damage on receipt, no ASN match | -$418.60 | Disputable |
| MAP / pricing | Cost mismatch vs deal sheet | -$275.00 | Disputable |
| New-item / slotting fee | Free-fill applied outside agreement | -$500.00 | Disputable |
| Fill Rate | 3% fee, service level below 95% | -$196.35 | Valid: fix upstream |
Concealed-damage deduction
A charge for product damage found after delivery that was not noted on the receipt — common for fragile beauty and personal-care packaging and frequently disputable without a clean chain of custody.
Manual today
The brand accepts the damage claim because it cannot reconstruct whether the product left the dock intact.
With EasyOps
EasyOps attaches the ASN and BOL to the claim and flags a concealed-damage charge that lacks receiving evidence as disputable.
Frequently asked
How do KeHE deductions work for a health and beauty brand?
HBA and personal-care brands see service-level deductions (fill rate, OTD) plus category-specific ones: damage and concealed-shortage claims on fragile packaging, MAP and pricing charges tied to deal sheets, and new-item or slotting fees. EasyOps traces each to its governing rule or agreement and flags what is disputable.
Can I dispute a damage deduction?
Often yes. Concealed-damage charges — damage not noted at receipt — are disputable when you can show the product shipped intact. EasyOps attaches the ASN and BOL to the claim so you can contest it instead of absorbing it.
How do MAP and pricing deductions happen?
They occur when the cost billed differs from the agreed deal-sheet price, often from a mis-keyed promotional cost. Because they trace directly to a document, they are usually disputable. EasyOps links the charge to the governing deal sheet automatically.
Are new-item and slotting fees recoverable?
They are negotiable and frequently mis-applied — charged outside the agreement or double-charged. EasyOps flags each against your new-item agreement so you only pay what you actually agreed to.